Shopping & Shipping

You can change your shipping address at checkout before placing the order.
If you have already placed your order and need to modify your shipping details, please contact: online.store@juanvaldezcafe.com

We ship from our warehouse in South Carolina.

Shipping charges vary depending on your order total, delivery speed, and destination. You can easily calculate your exact costs on our Check-Out page. We offer a $7.99 flat shipping rate for domestic ground shipments within the Contiguous US. However, all Contiguous US orders of $50 or more qualify for free domestic ground shipping.

We ship using the most efficient carrier for your location, typically USPS, FedEx, or UPS.

Most orders are processed and shipped within two business days.

Don't worry, your package is on its way!

USPS occasionally misses the initial scan when they pick up our daily shipments. When this happens, tracking gets stuck on "Label Created" even though the package is moving.

It is very common for tracking to stay frozen for 2–3 days before updating all at once when it reaches your city. If your tracking hasn't updated after a few business days, please reach out to us and we'll gladly help!

We do not offer separate gift receipts, but there is no need for one! To keep your gift a surprise, all Juan Valdez orders are shipped with a packing slip that automatically hides pricing information.

At the moment, we only ship to the 50 United States. We don’t yet offer shipping to US territories (including Puerto Rico) or international locations, but we hope to expand to these areas very soon!

It’s quick and easy! Because we’ve gone paperless, you no longer need a physical packing slip. Just follow these steps:

1. Log into your account using the profile icon in our main menu (or visit our login page).
2. Find the order you want to return and click Request return.
3. Select the items you wish to send back, choose a return reason, and click Submit request.

What happens next? Once your request is approved, you’ll receive an email with your prepaid shipping label and instructions on how to send your coffee or gear back to us!

You will receive your credit within 30 business days of us receiving your return.

Since opening our flagship Washington, D.C. location in 2004, we have expanded our presence across Florida, with stores now serving Miami, Fort Lauderdale, and Orlando. Juan Valdez is proudly also executing that mission and can be found in hundreds of coffee shops and retailers in 32 countries. Our stores give you the opportunity to experience the unique flavors and aromas of 100% Premium Colombian Coffee, including an appealing portfolio of single-origin coffees. The Juan Valdez® Café brand represents the quality, values, and traditions of Colombian coffee.

The Juan Valdez brand was founded in 1959 to represent the 550,000+ Colombian coffee-growing families selling premium, hand-picked Colombian Arabica coffee. In December 2002, the first Juan Valdez Café store opened its doors at El Dorado International Airport in Bogotá, Colombia.

Our Whole Bean, Ground Coffee, Pods, Capsules, and Instant coffee generally contain 90 to 100mg of caffeine per 8 oz (237ml) cup.

Because coffee is a natural product, the exact caffeine content can vary depending on your brewing method, contact time, dosage, and natural bean variations. Using more coffee grounds or brewing with a longer extraction time will result in a higher caffeine content per cup.

For our Ready-to-Drink (RTD) beverages, caffeine levels vary by specific flavor and formulation. Please see the individual product details pages for exact caffeine amounts.