Shopping & Shipping

You can change your shipping address at checkout before placing the order.
If you have already placed your order and need to modify your shipping details, please contact: online.store@juanvaldezcafe.com

We ship from our warehouses in California and South Carolina. Where your order ships from depends on what you buy and where it is in stock.

Shipping charges vary depending on your order total, delivery speed, and destination. You can easily calculate your exact costs on our Check-Out page. We offer a $7.99 flat shipping rate for domestic ground shipments within the Contiguous US. However, all Contiguous US orders of $50 or more qualify for free domestic ground shipping.

We ship using the most efficient carrier for your location, typically USPS, FedEx, or UPS.

Most orders are processed and shipped within two business days.

Don't worry, your package is on its way!

USPS occasionally misses the initial scan when they pick up our daily shipments. When this happens, tracking gets stuck on "Label Created" even though the package is moving.

It is very common for tracking to stay frozen for 2–3 days before updating all at once when it reaches your city. If your tracking hasn't updated after a few business days, please reach out to us and we'll gladly help!

It’s quick and easy! Because we’ve gone paperless, you no longer need a physical packing slip. Just follow these steps:

1. Log into your account using the profile icon in our main menu (or visit our login page).
2. Find the order you want to return and click Request return.
3. Select the items you wish to send back, choose a return reason, and click Submit request.

What happens next? Once your request is approved, you’ll receive an email with your prepaid shipping label and instructions on how to send your coffee or gear back to us!

You will receive your credit within 30 business days of us receiving your return.

Since opening our flagship Washington, D.C. location in 2004, we have expanded our presence across Florida, with stores now serving Miami, Fort Lauderdale, and Orlando. Juan Valdez is proudly also executing that mission and can be found in hundreds of coffee shops and retailers in 32 countries. Our stores give you the opportunity to experience the unique flavors and aromas of 100% Premium Colombian Coffee, including an appealing portfolio of single-origin coffees. The Juan Valdez® Café brand represents the quality, values, and traditions of Colombian coffee.

In December 2002, the first Juan Valdez Café store opened its doors at El Dorado International Airport in Bogotá, Colombia.

At the moment, we only ship to the 50 United States. We don’t yet offer shipping to US territories (including Puerto Rico) or international locations, but we hope to expand to these areas very soon!