I’m disappointed because I received
"I’m disappointed because I received the wrong product. I ordered Medium Roast Ground Coffee, 11 oz, but I received whole bean coffee instead. This coffee was supposed to be a gift, so receiving the correct product was especially important to me. I already submitted a return request through the Shop app and asked for a prepaid return label, but I still have not received any response. Since this was not my mistake, I don’t think I should have to pay shipping twice. I would appreciate it if someone from customer service could contact me and provide the return label so I can send the incorrect item back."